{"id":7195,"date":"2026-08-09T17:37:41","date_gmt":"2026-08-09T16:37:41","guid":{"rendered":"https:\/\/bg-ultimate.com\/frequently-asked-questions\/"},"modified":"2026-08-26T16:56:54","modified_gmt":"2026-08-26T15:56:54","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/bg-ultimate.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style>\nbody.page-id-6073 .page-header .entry-title{display:none!important;}\nbody.page-id-6073 .page-header{padding-top:24px!important;padding-bottom:0!important;}\n<\/style>\n<div class=\"bgu-faq\" style=\"max-width:980px;margin:0 auto 72px;\"><style>\n\/* \u2500\u2500 BG ULTIMATE \u2014 Frequently Asked Questions \u2014 syst\u00e8me maison \u2500\u2500 *\/\n#bgq-faq{\n  all:initial;\n  display:block !important;\n  box-sizing:border-box !important;\n  font-family:'Jost',sans-serif !important;\n  font-size:17px !important;\n  font-weight:300 !important;\n  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53 -125 41 -135 -10 -9 -67 -11 -201 -9 -158 2 -188 5 -188 18 0 12 55 143 136 322 13 29 24 54 24 57 0 2 4 15 10 29 12 33 46 35 55 4z\"\/> <path d=\"M10661 1156 c-8 -10 -10 -161 -9 -557 l3 -544 428 -3 427 -2 11 27 c14 35 5 133 -13 144 -7 5 -151 9 -319 9 -249 0 -309 3 -318 14 -8 9 -11 57 -9 147 l3 134 278 5 c232 4 279 7 287 20 14 22 12 127 -2 137 -7 4 -137 10 -288 13 l-275 5 -3 120 c-1 66 0 130 3 142 l5 23 313 2 312 3 9 58 c6 36 6 68 0 85 l-9 27 -411 3 c-339 2 -413 0 -423 -12z\"\/> <\/g> <\/svg>\n<div class=\"faq-inner\">\n  <p class=\"faq-eyebrow\">Practical information<\/p>\n  <h1 class=\"faq-title\">Frequently Asked Questions<\/h1>\n  <p class=\"faq-lede\">From who we are to how we invoice, the answers to the questions we are asked most often.<\/p>\n\r\n\r\n  <!-- NOTRE IDENTIT\u00c9 -->\r\n  <div class=\"faq-section-title\">Our identity<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">Who is BG ULTIMATE?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>BG ULTIMATE is the luxury travel division of BG Finances, a company registered with the Paris Trade and Companies Register (no. 451 461 495).<\/p>\r\n        <p>We operate as travel advisors affiliated with 360 Private Travel, a global network of luxury travel and cruise advisors and agencies, and 360 Private Travel is a member of the Virtuoso network, through which we extend these benefits to our clients.<\/p>\r\n        <p>360 Private Travel is also a Forbes Travel Guide endorsed agency. BG Finances maintains a suite of professional guarantees spanning finance, insurance, real estate and advisory services.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What are your accreditations and guarantees?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>As an Independent agent of 360 Private Travel, BG ULTIMATE is covered by a multi-jurisdictional regulatory framework:<\/p>\r\n        <ul>\r\n          <li>United Kingdom \u2014 ATOL licence holder<\/li>\r\n          <li>Netherlands and France \u2014 Atout France, principal entity within the European Union<\/li>\r\n          <li>Hong Kong and Singapore \u2014 presence in Asia<\/li>\r\n        <\/ul>\r\r\n        <p>Professional travel liability insurance is provided by 360 Private Travel, and extends to BG Finances \/ BG ULTIMATE and its clients.<\/p>\n        <p>We are also a Certified Silversea Specialist and Explora Journeys Certified.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- NOTRE VALEUR AJOUT\u00c9E -->\r\n  <div class=\"faq-section-title\">What we bring<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">Why work with BG ULTIMATE?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <ul>\r\n          <li><strong>Complete independence.<\/strong> We are bound to no company or supplier: our sole commitment is to your interests.<\/li>\r\n          <li><strong>Privileged access.<\/strong> Through Virtuoso and 360 Private Travel, we secure rates, upgrades and exclusive privileges that are not available when booking directly.<\/li>\r\n          <li><strong>Multi-destination expertise.<\/strong> For cruises, we analyse and compare all relevant options to obtain the most advantageous terms for you, and we hold confidential offers at specific times of year and for selected journeys.<\/li>\r\n          <li><strong>No higher cost than booking direct.<\/strong> Our services come at no additional expense \u2014 our remuneration is covered by supplier commissions.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What privileges do you actually receive?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <ul>\r\n          <li>Onboard credits, private events and exclusive excursions (Virtuoso privileges)<\/li>\r\n          <li>Group rates and private sales on cruises and hotels<\/li>\r\n          <li>Complimentary amenities at no extra cost<\/li>\r\n          <li>Personal support from planning to your return<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- NOS SP\u00c9CIALIT\u00c9S -->\r\n  <div class=\"faq-section-title\">Our specialisations<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What is BG ULTIMATE\u2019s specialisation?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>We focus on a precise segment of the market: ultra-luxury, luxury, expedition and premium cruises, together with bespoke travel and the partial or full charter of ships or yachts, for a discerning clientele.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What do your areas of expertise cover?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Cruising first and foremost \u2014 it is our passion, and we have the craft to turn those moments into genuine experiences:<\/p>\r\n        <ul>\r\n          <li>Luxury cruises \u2014 ocean, river, expedition<\/li>\r\n          <li>Grand Voyages and World Cruises<\/li>\r\n          <li>Journeys accompanied by guest speakers<\/li>\r\n        <\/ul>\r\n        <p>We also arrange bespoke safaris and complex itineraries, exceptional hotels, palaces and lodges, and discreet luxury wellness resorts.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What is a luxury cruise?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>A luxury cruise is defined by a high staff-to-guest ratio, refined cuisine and service, spacious cabins, and vessels of measured size that foster an intimate atmosphere.<\/p>\r\n        <p>BG ULTIMATE works exclusively with the lines that meet these standards.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\n    <button class=\"faq-question\" aria-expanded=\"false\">\n      <span class=\"faq-question-text\">What is an expedition cruise?<\/span>\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n    <div class=\"faq-answer\">\n      <div class=\"faq-answer-inner\">\n        <p>An expedition cruise is a voyage aboard a small ship to remote or extreme regions, with Zodiac landings, wildlife observation and expert guides.<\/p>\n        <p>The aim is not sporting adventure but privileged access, an understanding of the territories, and the emotion of reaching places few travellers see, all while retaining a high level of comfort.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">Do luxury cruises welcome families?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Most luxury lines welcome families, under conditions that vary by ship and itinerary. We guide you towards the options best suited to your family.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- COMMENT TRAVAILLONS-NOUS -->\r\n  <div class=\"faq-section-title\">How we work<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">How does a booking with BG ULTIMATE unfold?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <ul>\r\n          <li><strong>Consultation<\/strong> \u2014 An initial conversation (by telephone, email or in person) to establish your expectations, your budget and your dates.<\/li>\r\n          <li><strong>Proposal<\/strong> \u2014 We select two or three optimal options, with a comparative rationale.<\/li>\r\n          <li><strong>Booking<\/strong> \u2014 We handle the entire booking process and the deposit schedule.<\/li>\r\n          <li><strong>Preparation<\/strong> \u2014 Travel documents, pre-departure guidance and access to your private client area (coming soon).<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">How far in advance should you plan?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>The earlier the better. For summer or festive periods (Christmas, New Year), we recommend planning at least twelve months ahead. For Raja Ampat, in Indonesia, up to eighteen months. The best cabins and rooms go quickly.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">Is a deposit required on confirmation?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Yes. When your booking is confirmed, a deposit is requested, together with immediate settlement of any services that must be secured quickly (domestic flights, special permits).<\/p>\r\n        <p>The balance is generally due 90 days before departure; this may be brought forward during periods of high demand.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- FACTURATION & R\u00c9MUN\u00c9RATION -->\r\n  <div class=\"faq-section-title\">Billing &amp; fees<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">How is BG ULTIMATE remunerated?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>BG ULTIMATE receives a commission on every booking made through 360 Private Travel or Virtuoso.<\/p>\r\n        <p>For concierge services, the design of complex itineraries (safaris, extended family journeys, events) and journeys requiring advanced coordination, we apply service fees. These are communicated transparently after the discovery call or meeting, once we confirm that your project aligns with our standards of support and you confirm the engagement.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">How are invoicing and settlement handled?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Invoicing for journeys, cruises and concierge services is issued by 360 Private Travel, which accepts all major currencies, all common means of payment, and cryptocurrencies on request.<\/p>\r\n        \r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ASSURANCES & IMPR\u00c9VUS -->\r\n  <div class=\"faq-section-title\">Insurance &amp; the unexpected<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What does a BG ULTIMATE booking include?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <ul>\r\n          <li>A bespoke itinerary designed by our specialists<\/li>\r\n          <li>A dedicated destination advisor and travel coordinator<\/li>\r\n          <li>A point of contact on the ground before and during your stay<\/li>\r\n          <li>A 24-hour assistance line throughout your journey<\/li>\r\n          <li>Support with international flights, insurance and visas<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">Should you take out travel insurance?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>We strongly recommend it for any journey representing a significant investment. Comprehensive cancellation and travel assistance cover is your best protection should anything go wrong.<\/p>\r\n        <p>We help you choose the right cover \u2014 and BG Finances holds several policies particularly well suited to BG ULTIMATE\u2019s journeys.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What happens if something goes wrong while you are away?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>You have our direct contact details as well as our partners\u2019 24-hour emergency lines. Unlike an anonymous call centre, you have a dedicated contact who knows your file and can act at once.<\/p>\r\n        <p>We handle every step on your behalf and defend your interests at each stage, within the travel conditions of our partners.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- NOS PARTENAIRES & LABELS -->\r\n  <div class=\"faq-section-title\">Our partners &amp; accreditations<\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What is 360 Private Travel?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>360 Private Travel is an international network of luxury travel advisors, specialising in prestige hotels, cruises, safaris and private experiences. Its members hold accreditations in several jurisdictions (ATOL, ANVR\/VZR, Atout France, TIA, STB) and preferred partnerships with the sector\u2019s leading brands.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What is Virtuoso?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Virtuoso is the world\u2019s leading luxury travel and cruise network, open only to elite agencies. It comprises some 20,000 advisors worldwide, including 800 French-speaking advisors based mainly in Canada, Monaco, Luxembourg, Belgium and Switzerland \u2014 and around twenty in France.<\/p>\r\n        <p>As an Independent agent of 360 Private Travel, we have access to upgrades, private events and preferential rates available to members alone \u2014 privileges we pass on to our clients in full.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\">\r\n      <span class=\"faq-question-text\">What is the Forbes Travel Guide?<\/span>\r\n      <span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Forbes Travel Guide is the benchmark for exceptional travel and experiences in the United States and in many other countries. A mark of quality we place at the heart of the BG ULTIMATE selection.<\/p>\r\n        <p>Its unique rating system, based on more than 900 objective criteria, guarantees the quality and consistency of what we offer.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.querySelectorAll('#bgq-faq .faq-question').forEach(function(btn) {\r\n  btn.addEventListener('click', function() {\r\n    var item = btn.closest('.faq-item');\r\n    var isOpen = item.classList.contains('open');\r\n    document.querySelectorAll('#bgq-faq .faq-item.open').forEach(function(el) {\r\n      el.classList.remove('open');\r\n      el.querySelector('.faq-question').setAttribute('aria-expanded', 'false');\r\n    });\r\n    if (!isOpen) {\r\n      item.classList.add('open');\r\n      btn.setAttribute('aria-expanded', 'true');\r\n    }\r\n  });\r\n});\r\n<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Practical information Frequently Asked Questions From who we are to how we invoice, the answers to the questions we are asked most often. Our identity Who is BG ULTIMATE? BG ULTIMATE is the luxury travel division of BG Finances, a company registered with the Paris Trade and Companies Register (no. 451 461 495). We operate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-7195","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/pages\/7195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/comments?post=7195"}],"version-history":[{"count":7,"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/pages\/7195\/revisions"}],"predecessor-version":[{"id":7624,"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/pages\/7195\/revisions\/7624"}],"wp:attachment":[{"href":"https:\/\/bg-ultimate.com\/en\/wp-json\/wp\/v2\/media?parent=7195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}