Practical information
Frequently Asked Questions
From who we are to how we invoice, the answers to the questions we are asked most often.
BG ULTIMATE is the luxury travel division of BG Finances, a company registered with the Paris Trade and Companies Register (no. 451 461 495).
We operate as travel advisors affiliated with 360 Private Travel, a global network of luxury travel and cruise advisors and agencies, and 360 Private Travel is a member of the Virtuoso network, through which we extend these benefits to our clients.
360 Private Travel is also a Forbes Travel Guide endorsed agency. BG Finances maintains a suite of professional guarantees spanning finance, insurance, real estate and advisory services.
As an Independent agent of 360 Private Travel, BG ULTIMATE is covered by a multi-jurisdictional regulatory framework:
- United Kingdom — ATOL licence holder
- Netherlands and France — Atout France, principal entity within the European Union
- Hong Kong and Singapore — presence in Asia
Professional travel liability insurance is provided by 360 Private Travel, and extends to BG Finances / BG ULTIMATE and its clients.
We are also a Certified Silversea Specialist and Explora Journeys Certified.
- Complete independence. We are bound to no company or supplier: our sole commitment is to your interests.
- Privileged access. Through Virtuoso and 360 Private Travel, we secure rates, upgrades and exclusive privileges that are not available when booking directly.
- Multi-destination expertise. For cruises, we analyse and compare all relevant options to obtain the most advantageous terms for you, and we hold confidential offers at specific times of year and for selected journeys.
- No higher cost than booking direct. Our services come at no additional expense — our remuneration is covered by supplier commissions.
- Onboard credits, private events and exclusive excursions (Virtuoso privileges)
- Group rates and private sales on cruises and hotels
- Complimentary amenities at no extra cost
- Personal support from planning to your return
We focus on a precise segment of the market: ultra-luxury, luxury, expedition and premium cruises, together with bespoke travel and the partial or full charter of ships or yachts, for a discerning clientele.
Cruising first and foremost — it is our passion, and we have the craft to turn those moments into genuine experiences:
- Luxury cruises — ocean, river, expedition
- Grand Voyages and World Cruises
- Journeys accompanied by guest speakers
We also arrange bespoke safaris and complex itineraries, exceptional hotels, palaces and lodges, and discreet luxury wellness resorts.
A luxury cruise is defined by a high staff-to-guest ratio, refined cuisine and service, spacious cabins, and vessels of measured size that foster an intimate atmosphere.
BG ULTIMATE works exclusively with the lines that meet these standards.
An expedition cruise is a voyage aboard a small ship to remote or extreme regions, with Zodiac landings, wildlife observation and expert guides.
The aim is not sporting adventure but privileged access, an understanding of the territories, and the emotion of reaching places few travellers see, all while retaining a high level of comfort.
Most luxury lines welcome families, under conditions that vary by ship and itinerary. We guide you towards the options best suited to your family.
- Consultation — An initial conversation (by telephone, email or in person) to establish your expectations, your budget and your dates.
- Proposal — We select two or three optimal options, with a comparative rationale.
- Booking — We handle the entire booking process and the deposit schedule.
- Preparation — Travel documents, pre-departure guidance and access to your private client area (coming soon).
The earlier the better. For summer or festive periods (Christmas, New Year), we recommend planning at least twelve months ahead. For Raja Ampat, in Indonesia, up to eighteen months. The best cabins and rooms go quickly.
Yes. When your booking is confirmed, a deposit is requested, together with immediate settlement of any services that must be secured quickly (domestic flights, special permits).
The balance is generally due 90 days before departure; this may be brought forward during periods of high demand.
BG ULTIMATE receives a commission on every booking made through 360 Private Travel or Virtuoso.
For concierge services, the design of complex itineraries (safaris, extended family journeys, events) and journeys requiring advanced coordination, we apply service fees. These are communicated transparently after the discovery call or meeting, once we confirm that your project aligns with our standards of support and you confirm the engagement.
Invoicing for journeys, cruises and concierge services is issued by 360 Private Travel, which accepts all major currencies, all common means of payment, and cryptocurrencies on request.
- A bespoke itinerary designed by our specialists
- A dedicated destination advisor and travel coordinator
- A point of contact on the ground before and during your stay
- A 24-hour assistance line throughout your journey
- Support with international flights, insurance and visas
We strongly recommend it for any journey representing a significant investment. Comprehensive cancellation and travel assistance cover is your best protection should anything go wrong.
We help you choose the right cover — and BG Finances holds several policies particularly well suited to BG ULTIMATE’s journeys.
You have our direct contact details as well as our partners’ 24-hour emergency lines. Unlike an anonymous call centre, you have a dedicated contact who knows your file and can act at once.
We handle every step on your behalf and defend your interests at each stage, within the travel conditions of our partners.
360 Private Travel is an international network of luxury travel advisors, specialising in prestige hotels, cruises, safaris and private experiences. Its members hold accreditations in several jurisdictions (ATOL, ANVR/VZR, Atout France, TIA, STB) and preferred partnerships with the sector’s leading brands.
Virtuoso is the world’s leading luxury travel and cruise network, open only to elite agencies. It comprises some 20,000 advisors worldwide, including 800 French-speaking advisors based mainly in Canada, Monaco, Luxembourg, Belgium and Switzerland — and around twenty in France.
As an Independent agent of 360 Private Travel, we have access to upgrades, private events and preferential rates available to members alone — privileges we pass on to our clients in full.
Forbes Travel Guide is the benchmark for exceptional travel and experiences in the United States and in many other countries. A mark of quality we place at the heart of the BG ULTIMATE selection.
Its unique rating system, based on more than 900 objective criteria, guarantees the quality and consistency of what we offer.